1. Booking Policy
1.1. All bookings made at Sir Pinto Guesthouse are subject to availability and confirmation by management.
1.2. Bookings can be made online, via telephone, or in person. Confirmation of booking will be provided in writing (email, SMS, or printed confirmation).
1.3. Full payment is required to confirm your reservation.
2. Check-In / Check-Out
2.1. Check-in time is from 2:00 PM onwards.
2.2. Check-out time is 10:00 AM on the day of departure.
2.3. Late check-outs may be permitted upon request and are subject to availability and additional fees.
3. Cancellation and No-Refund Policy
3.1. All confirmed bookings are non-refundable, regardless of the reason for cancellation.
3.2. This policy is in place due to:
- Limited Room Inventory: As a boutique guesthouse with a small number of rooms, each booking significantly affects our occupancy and operations.
- Operational Planning: Staff scheduling, housekeeping, and procurement are arranged in advance based on confirmed bookings.
- Lost Revenue: Last-minute cancellations often result in rooms being left unoccupied, leading to a direct loss that cannot be recovered.
- Peak Demand: During high-demand periods, a confirmed booking prevents other potential guests from securing accommodation.
3.3. Guests are encouraged to ensure certainty of travel plans before confirming bookings.
4. Modification of Bookings
4.1. Guests may request to change booking dates at least 7 days in advance, subject to availability and management approval.
4.2. No changes can be made within 7 days of arrival.
5. Guest Responsibility
5.1. Guests are expected to conduct themselves respectfully and not disturb the comfort or safety of other guests.
5.2. Any damages to property, fixtures, or furnishings caused by guests will be billed to the guest.
6. Smoking and Alcohol
6.1. Smoking is strictly prohibited in all indoor areas. Designated smoking areas are available.
6.2. Responsible consumption of alcohol is permitted, but excessive noise or disorderly conduct will not be tolerated.
7. Parking
7.1. Secure parking is available on the premises.
7.2. Sir Pinto Guesthouse will not be held responsible for loss or damage to vehicles or belongings left in the vehicle.
8. Liability Disclaimer
8.1. Sir Pinto Guesthouse accepts no liability for loss, theft, or damage to personal property during your stay.
8.2. Guests are responsible for their own valuables and advised to lock their rooms when leaving.
9. Force Majeure
9.1. The guesthouse shall not be held liable or responsible for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to acts of God, fire, flood, war, pandemic, or government regulations.
10. Agreement
10.1. By confirming a booking at Sir Pinto Guesthouse, the guest acknowledges and agrees to abide by these terms and conditions.